OPEN LETTER TO TALK TALK
YOU ARE TOTALLY AND UTTERLY SHIT, YOU ARE THE WORST ORGANISATION I HAVE EVER DEALT WITH. IF YOU ARE IN ANY WAY CONSIDERING DOING BUSINESS WITH TALKTALK PLEASE DON'T AS THEY WILL TREAT YOU LIKE A TURD ON A SHOE. I HAVE COMPLAINED BITTERLY -WITH NO HOLDING BACK! BUT THEY JUST DON'T CARE. THERE SERVICE DEPARTMENT IS AWFUL AND THERE UPLOAD AND DOWNLOAD SERVICES ARE AMONG THE WORST ON THE ENTIRE PLANET. PLEASE FIND BELOW SOME WORLD RECORDS FOR BROADBAND CRAPNESS:
MAX -DOWNLOAD 0.24BPS
MAX UPLOAD the other day was so nearly none that it couldn't be calculated.
DO I WIN A PRIZE?
TALKTALK -KNOW THAT THEY HAVE A FAULT AND HAVE NOW CREDITED TWO ENTIRE MONTHS. AS I THREATEN TO GO ROUND AND GIVE THEM A GOOD KICKING!
I HAVE BEEN POSTING MY BROADBAND SPEEDS WITH HASHTAG #ShiteShite for about 6 weeks now.
SO SOME QUESTIONS WHY DO YOU ALWAYS CUT ME OFF?
-THIS HAS HAPPENED THREE TIMES NOW!
WHY DO YOU NEVER PHONE BACK?
WHY DO YOU NOT RESPOND TO SOMEBODY WRITING ON TWITTER EVERYDAY
TALKTALK are SHITESHITE!
ARE YOU LISTENING? DO YOU CARE? WHY DO YOU HURT ME SO MUCH?
my previous post can be found here
#talktalk or #shiteshite?
Open Letter to TalkTalk
your customer service is shite
Your organisation is a shambles
And your billing system stinks like big dogs poos.
But how do I know these things?
How do I know you have offices in The Philippines, In India, in Preston in England and some nice fellows in Waterford Ireland?
How do I know that you have 1st,2nd and tertiary level fault support?
How do I know that if you are in any way unhappy with a customers either tone of voice or general attitude -you dump him (in olden sales days this was known as the 'the mars bar run' -you drive to the petrol station and give him a pound for x3 mars bars -you then drive off and leave him!)
How do I know that your own internal communication system is beyond appalling? Actually let me answer this one for you? because despite asking me my own phone number -4 separate times today over 35 minutes and cutting me off not once but twice -you still can't manage to phone me back
How do I know that you have textedit me more than a dozen times to see if fault is fixed? (how should I know if your fault is fixed?)
How do I know that your own billing system is appalling -after promising to credit my last months bills -despite some smug bastard telling me 10 times that I didn't infact pay for broadband -It was free (my retort being if the milkman delivers the bottles with no milk -he ain't getting paid) in reality I wouldn't entertain a fully legally binding contract with no exit (including death) with a crap milk man.
How do I know that I live 1.1 miles from the exchange?
How do I know that 2meg is the acceptable minimum for UK?
and today I have a new upload 'broadband speed record' of 0.05mbps
Do I win a prize?
I have a question for the World -I live opposite the gates of Stormont (our nations parliament) do they share the same speeds? Or are they sucking up all my bandwidth?
One last question -Do you care? Oh and when is my sentence up?and any chance of early release?
Best Regards Phil '@internetsense'
We have featured your lovely letter on the wall of The TalkTalk Resistance League. Come join your fellow TalkTalk victims! Check our NOTES tab for dozens of landline numbers to TalkTalk that will allow you to bypass the useless Indian call centre. If you do want a fast result for your TalkTalk problems, you need to email:
dido.harding@talktalkgroup.com
We are as angry as you, if not more so! Haha... Please come check us out:
http://www.facebook.com/home.php#!/pages/The-TalkTalk-Resistance-League/149843181734509
Posted by: Julie Redknapp | 05/18/2011 at 09:55 AM
How do I know that you have textedit me more than a dozen times to see if fault is fixed? (how should I know if your fault is fixed?) <- Because if it is then your broadband works. D'uh.
Posted by: Brian Boitano | 05/20/2011 at 08:52 PM
Stop ranting and move if it isn't working for you... :)
I ranted about Demon Internet for months before moving to Be Internet - they have been superb so far... as Steve Jobs says "they just work". No ridiculous bandwidth caps or so-called "fair usage" limits. And it is fast.
Posted by: Darryl Collins | 06/22/2011 at 09:11 AM
Yea, Agree 1 Million percent... TalTalk are a bunch of fucking LIARS! They go to your door with crap saying things like "Did you know your line has been updated for free broadband and act as if their the only cunts in the BB world" They even tried sayin I can get Fibre in an area that there is no intention of having it now or in the future. But hey, that doesn't stop their lies. I told them its impossible and that I was a PC tech, they persisted by sayin that talktalk can do it they just flip a switch at the exchange. By this time I was ready to punch the arseholes head in. Take the advice on these pages and keep back from this shower of bandits or you'll regret it, I promise!
Posted by: W Brown | 06/25/2011 at 02:11 AM