Open Letter to TalkTalk
your customer service is shite
Your organisation is a shambles
And your billing system stinks like big dogs poos.
But how do I know these things?
How do I know you have offices in The Philippines, In India, in Preston in England and some nice fellows in Waterford Ireland?
How do I know that you have 1st,2nd and tertiary level fault support?
How do I know that if you are in any way unhappy with a customers either tone of voice or general attitude -you dump him (in olden sales days this was known as the 'the mars bar run' -you drive to the petrol station and give him a pound for x3 mars bars -you then drive off and leave him!)
How do I know that your own internal communication system is beyond appalling? Actually let me answer this one for you? because despite asking me my own phone number -4 separate times today over 35 minutes and cutting me off not once but twice -you still can't manage to phone me back
How do I know that you have textedit me more than a dozen times to see if fault is fixed? (how should I know if your fault is fixed?)
How do I know that your own billing system is appalling -after promising to credit my last months bills -despite some smug bastard telling me 10 times that I didn't infact pay for broadband -It was free (my retort being if the milkman delivers the bottles with no milk -he ain't getting paid) in reality I wouldn't entertain a fully legally binding contract with no exit (including death) with a crap milk man.
How do I know that I live 1.1 miles from the exchange?
How do I know that 2meg is the acceptable minimum for UK?
and today I have a new upload 'broadband speed record' of 0.05mbps
Do I win a prize?
I have a question for the World -I live opposite the gates of Stormont (our nations parliament) do they share the same speeds? Or are they sucking up all my bandwidth?
One last question -Do you care? Oh and when is my sentence up?and any chance of early release?
Best Regards Phil '@internetsense'
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